Shipping Help

SHIPPING

  • We offer Free USPS First Class domestic mail on orders $100 and over
  • Free DHL International mail on orders $400 and over.  The $400 USD threshold must be met with the subtotal of the order.  $400 USD Free Shipping does not include duties and taxes
  • $6.85 Flat rate domestic shipping on orders under $100
  • Weight based DHL International shipping on orders under $400
  • We typically pack and ship packages the same day on orders before 12pm EST Monday - Friday.
  • We do not currently pack and ship on the weekends.   
  • Orders placed after 12pm EST will ship the next day.  
  • Orders shipped Friday's with expedited services may not necessarily be delivered on the weekends.  UPS Next Day Air is next business day (not next day).  

TRACKING

  • Tracking information will be sent once your order is processed

MY ORDER SAYS DELIVERED BUT I HAVEN'T RECEIVED MY PACKAGE

  • What you should do when the tracking information says delivered but you haven’t received your package. 
    1. Sometimes USPS, UPS and other carriers we use mistakenly mark an item delivered or they deliver it to your neighbor by mistake.  Check your neighbors then give it a day or two, the carrier usually corrects the issue shortly after. 
    1. Contact your local post office or mail carrier with the tracking number provided. The package could be undeliverable and is at the Post Office.  For International orders please provide the tracking number to your respective carrier.  You can visit your respective carriers website with the tracking number we provided to get more information on your package.  
    1. Contact us at yo@ostroy.com and we can try to help further.