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FREE SHIPPING U.S. $25+ / GLOBAL $200+

Shipping Help

SHIPPING

  • We offer Free USPS First Class domestic mail on orders $25 and over
  • Free Passport Priority International mail on orders $200 and over
  • $3.50 Flat rate domestic shipping on orders under $25
  • Weight based International shipping on orders under $200
  • We typically pack and ship packages the same day on orders before 12pm EST Monday - Friday.  
  • Orders placed after 12pm EST will ship the next day.  
  • Orders shipped Friday's with expedited services may not necessarily be delivered on the weekends.  UPS Next Day Air is next business day (not next day).  

TRACKING

  • Tracking information will be sent once your order is processed

MY ORDER SAYS DELIVERED BUT I HAVEN'T RECEIVED MY PACKAGE

  • What you should do when the tracking information says delivered but you haven’t received your package. 
    1. Sometimes USPS, UPS and other carriers we use mistakenly mark an item delivered or they deliver it to your neighbor by mistake.  Check your neighbors then give it a day or two, the carrier usually corrects the issue shortly after. 
    1. Contact your local post office or mail carrier with the tracking number provided. Most likely the package was undeliverable and is at the Post Office.  For International orders please provide the tracking number to your respective carriers.  You can visit your respective carriers website with the tracking number we provided to get more information on your package.  USPSCanada PostRoyal Mail,  Australia Post
    1. Contact us at Shipping at Ostroy and we can try to help further

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