Exchange + Return Policy

Finding the right fit for Cycling Apparel is hard.  That's why we offer Free Domestic Exchange + Returns on any order over $75.

We were hoping you loved your purchase but we understand things don't always work out.  We will gladly accept exchanges/returns on unused and unwashed items that are in the original condition and within 30 days of receiving your order.  

You can start your exchange or return here.

Please note any Ostroy issued return labels are valid for 28 days.  After 28 days we have to void the shipping label.  Please be sure to send your item back in a timely manner.
If you are sending back products using your own shipping method we strongly recommend using method with tracking services.  Ostroy is not responsible for lost return items.  
A handling fee of $8.50 is charged for all returns for refund to original payment method.  

Domestic Return Policy

Order Details Sending Back to Ostroy Exchange Store Credit Refund
Order > $75 Free return label provided by Ostroy Yes Yes Yes
Order < $75 Customer returns order Yes Yes Yes
Sale items (BF, Cyber Monday, Singles) Free return label on orders >$75, Customer returns order <$75 Yes Yes  No

 

International Return Policy

INTERNATIONAL EXCHANGE
We recommend you order the item you wish to exchange to at ostroy.com and return the original order with tracking.  Please send us a note to shipping@ostroy.com stating that the new order is an exchange and we can mark the item properly so duties will not be charged a second time.  Please keep your exchanged goods tracking number for reference.  Your original order will be refunded less original shipping cost once the package is received. Ostroy is not responsible for lost return packages.  

A handling fee of $8.50 is charged for all returns for refund to original payment method.  

INTERNATIONAL RETURN
Please return the original order with tracking and keep the tracking number for reference.  Returns are refunded less original shipping cost.
Order Details Sending Back to Ostroy Exchange Store Credit Refund
All orders (excluding sales) Customer returns order Yes Yes Yes
Sale items (includes site markdowns, BF, Cyber Monday, Singles) Customer returns order Yes Yes  No
Ship All Exchanges + Returns to:
Ostroy
914 3rd Avenue, #136
Brooklyn, NY 11232

 

NOTES:  
  • Products purchase on sale (excluding first time purchase discount) receive store credit or an exchange.  
  • Refunds and store credits are issued exclusive of shipping costs and only for the goods purchased.
  • When returning or exchanging products please return the product in original condition with tags attached.  Returns received without tags will receive a store credit.  
  • If you are sending the order back on your own please retain the tracking number.  Ostroy is not responsible for returned items lost in the mail and we can only issue a refund or exchange once we receive the returned order.  
  • Please pack your returned order well in a similar container you received your order in.  Please make sure it is sealed properly.    
  • The above policy is for orders direct on ostroy.com.  If you purchased any Ostroy product from one of our retail partners please contact them for their return policy. 
DAMAGED GOODS & FAULTY PRODUCT
In the unlikely event that you receive a damaged product we will happily replace the order at no cost to you.  We stand by the products we produce and will repair or replace any damaged item.  Please contact shipping@ostroy.com with a photo and any information you can provide on the faulty product.