Exchange + Return Policy

Finding the right fit for Cycling Apparel is hard.  That's why we offer Free Domestic Exchange + Returns on any order over $75.

We were hoping you loved your purchase but we understand things don't always work out.  We will gladly accept exchanges/returns on unused and unwashed items that are in the original condition and within 30 days of receiving your order.  

You can start your exchange or return here.

Domestic Return Policy

Order Details Sending Back to Ostroy Store Credit Exchange Refund
Order < $75 Return label provided Yes + 10% Yes Yes
Order > $75 Free return label provided Yes + 10% Yes Yes
Sale items (BF, Cyber Monday, Singles) Return label provided by Yes Yes  No
Final Sale No returns No No No


Please note any Ostroy issued return labels are valid for 28 days.  After 28 days we have to void the shipping label.  Please be sure to send your item back in a timely manner.
If you are sending back products using your own shipping method we strongly recommend using method with tracking services.  Ostroy is not responsible for lost return items.  
A handling fee of $8.50 is charged for all returns for refund to original payment method for orders under $75. Original shipping charges are not eligible for a refund.   

Products in Final Sale collections are not eligible for return or exchange.  

International Return Policy

Due to the nature of cross-border transactions we cannot offer exchanges on our return portal.  We do offer a 10% bonus incentive on returns for store credit. You can start your exchange here to receive your bonus.  You will find instructions on how to return the product and we will issue you a gift card for the value of the order plus 10%.  We offer return labels from Canada to U.S.  All other countries we ask you to return the original order with your preferred carrier.   


Please return the original order with tracking and keep the tracking number for reference.  Returns are refunded less original shipping cost.
A handling fee of $8.50 is charged for all returns for refund to original payment method for international orders.  
Ship All Exchanges + Returns to:
720 W Monument St
Colorado Springs, CO 80904
  • Products purchase on sale (excluding first time purchase discount) receive store credit or an exchange.  
  • Refunds and store credits are issued exclusive of shipping costs and only for the goods purchased.
  • When returning or exchanging products please return the product in original condition with tags attached.  Returns received without tags will receive a store credit.  
  • If you are sending the order back on your own please retain the tracking number.  Ostroy is not responsible for returned items lost in the mail and we can only issue a refund or exchange once we receive the returned order.  
  • Please pack your returned order well in a similar container you received your order in.  Please make sure it is sealed properly.    
  • The above policy is for orders direct on  If you purchased any Ostroy product from one of our retail partners please contact them for their return policy. 
  • Store credit bonus incentive is capped at $25.00 per order.  
In the unlikely event that you receive a damaged product we will happily replace the order at no cost to you.  We stand by the products we produce and will repair or replace any damaged item.  Please contact with a photo and any information you can provide on the faulty product.