Finding the right fit for Cycling Apparel is hard. That's why we offer Free Domestic Exchange + Return on any order over $75.
We were hoping you loved your purchase but we understand things don't always work out. We will gladly accept exchanges/returns on unused and unwashed items that are in the original condition and within 30 days of receiving your order.
We recommend you order the item you wish to exchange to at ostroy.com and return the original order with tracking. Please send us a note to firstname.lastname@example.org stating that the new order is an exchange and we can mark the item properly so duties will not be charged a second time. Please keep your exchanged goods tracking number for reference. Your original order will be refunded less original shipping cost once the package is received.
For international orders duties may be imposed at the port of entry. Customers are responsible for any duties or taxes charged. If you purchase and refuse delivery due to customs charges your refund will be less the cost of shipping and/or return shipping cost.
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